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Privacy Policy

Last updated: 15 September 2026

Premier Grounds Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us or use our services.

For the purposes of UK data protection law, Premier Grounds Services is responsible for the personal information we collect and process.

1. Information We Collect

We may collect personal information when you contact us, request a quotation, submit an enquiry through our website or use our services.

This may include:

  • Your name
  • Email address
  • Telephone number
  • Property address or postcode
  • Details about the service you require
  • Information you provide within an enquiry or message
  • Photographs you choose to upload through our contact or quotation forms
  • Communication preferences
  • Records of correspondence with us
  • Technical information such as your IP address, browser type and device information

We only collect information that is reasonably necessary to respond to enquiries and provide our services.

2. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and quotation requests
  • Contact you regarding work you have requested
  • Arrange appointments or site visits
  • Provide our grounds maintenance and property services
  • Manage our relationship with customers
  • Maintain appropriate business and financial records
  • Improve our website and customer service
  • Deal with complaints or queries
  • Comply with legal and regulatory requirements
  • Protect our business against fraud, misuse or other unlawful activity

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy.

3. Our Legal Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

Contract – processing is necessary to provide a quotation, arrange work or fulfil an agreement with you.

Legitimate interests – processing is necessary for the reasonable operation of our business, including responding to enquiries, managing customers and improving our services.

Legal obligation – we may need to retain or disclose certain information to comply with legal, tax or regulatory requirements.

Consent – where required, we may ask for your consent before using your information for a particular purpose.

You may withdraw your consent at any time where consent is the basis for processing.

4. Contact Forms and Quote Requests

When you complete a form on our website, the information you provide will be used to respond to your enquiry or prepare a quotation.

This may include information such as your name, email address, telephone number, address, service requirements and any photographs you choose to provide.

Please avoid submitting sensitive personal information unless it is necessary for us to deal with your request.

5. Photographs

If you upload photographs when requesting a quotation, we will only use those images for purposes connected with assessing the work, providing a quotation or carrying out the requested service.

Where we wish to use photographs of completed work for our website, portfolio or social media, we will take appropriate steps to ensure this is reasonable and will seek permission where necessary.

6. How We Share Your Information

We do not sell or rent your personal information.

We may share information with trusted third parties where necessary for running our business, including:

  • Website and hosting providers
  • Email and communication providers
  • Website form providers
  • IT and technical support providers
  • Accountants or professional advisers
  • Contractors or service providers where necessary to complete work
  • Government authorities, regulators or law enforcement where required by law

Third parties acting on our behalf are expected to handle personal information securely and only for the purposes for which it was provided.

7. International Data Transfers

Some third-party services used by our website may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required under UK data protection legislation.

8. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected.

Enquiry information that does not result in work being carried out will normally be deleted once it is no longer required.

Customer, transaction and financial information may be retained for longer where necessary to meet accounting, tax, insurance or legal requirements. Financial records may, for example, need to be retained for several years.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

However, no website or electronic transmission can be guaranteed to be completely secure.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function correctly and to understand how visitors use the site.

Some cookies may be necessary for the operation of the website, while others may be used for analytics or additional functionality.

Where required, non-essential cookies will only be used with your consent.

Please see our Cookie Policy for more information about the cookies used on this website.

11. Links to Other Websites

Our website may contain links to third-party websites or social media platforms such as Facebook and Instagram.

We are not responsible for the privacy practices of external websites. We recommend reviewing their privacy policies before providing them with personal information.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your information in certain circumstances
  • Ask us to restrict how your information is processed
  • Object to certain types of processing
  • Request the transfer of your information where applicable
  • Withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us using the details below.

13. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

14. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services or legal obligations.

Any updated version will be published on this page with a revised Last Updated date.

15. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Premier Grounds Services
Widnes, Cheshire
Telephone: 07885613609
Email: click here